FAQ

Q: Will my credit card processing stop for any period of time when we switch service providers?
A: The switch is seamless and we have refined this process through years of experience and have several back up plans in place to ensure there is zero downtime and virtually no impact to your business.

Q: Do I have to buy new software or processing equipment?
A: Most cases do not require new software or hardware, we utilize many different processing platforms to accommodate virtually all processing methods (Must currently be processing on a PCI compliant solution).

Q: I am currently with my bank and they deposit everything directly into my account, do I need a new checking account to make the switch?
A: Although the bank provides your checking account they do not actually process the credit card transactions, they do not require you to have the service. We will use your existing business checking account to deposit all credit card funds.

Q: What POS systems do you offer?
A: We offer stand-alone terminals, virtual terminals, mobile processing solutions i.e. smart phone swipers and tablet solutions, gift/loyalty cards, e-commerce solutions and more.

Q: Do you offer analytics?
A: Yes, we offer the best analytic options out there.

Q: Can I write off my donation?
A: You can already write off all your credit card processing as a business expense. Unfortunately you cannot write it off twice.

Q: How long will it take to switch?
A: In many cases, as little as 3 days.  Filling out the application literally takes about five minutes.

Q: What kinds of businesses does Charity Swipes accept as clients?
A: We accept retail, professional service providers, trade shows, mail order, telephone order, Internet based, and home-based businesses.

Q: Do I need a business checking account to obtain a merchant account?
A: You only need a business checking account if your business is set up as a corporation. If it is a sole proprietorship, you may use a personal checking account or a business checking account.

Q: How do I cancel my account?
A: We never like to see anyone go… But if you must. All you will need to do to cancel your account is send an email to: admin AT charityswipes.com. Please state that you would like to cancel your account and include your Business name as well as your Merchant Identification Number. We do require a 30 day notice to ensure that all transactions, refunds, charge backs, and your payments are fully settled before the account is fully closed. Always keep in mind that we guarantee that we can beat or at the least match your current rates or the rates that some new fangled company may be offering you. So why switch??? If for some odd reason we can not match those rates we will gladly donate $100 (in your name) to your favorite charity!
*Must provide most current merchant statement